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SERVICES

Support Solutions

The heart of Team Enertia is in our desire to engage & support our customers...

 

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SUPPORT SOLUTIONS

Customer Solutions Team

Enertia Software's Customer Solutions Team streamlines our customer support services & improves the overall customer experience. Some benefits for Enertia customers include:

  • Dedicated customer solutions team
  • Improved communication technology to manage caseload & escalations quickly
  • Strategy updates with new customer solutions managers to better understand & resolve customer concerns
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ENGAGEMENT OPPORTUNITY

Customer Engagement Team

Enertia's Customer Engagement Team is a supplement to our Business Development Team with the main goal being advocacy for our customers & enhancing the customer experience. Some specific tasks of the Customer Engagement Team include:

  • Customer relationships, communications, coordination of efforts & strategy development
  • Liaison for customers & cross functional teams to implement & deliver on customer expectations
  • Understand your organizational business needs & processes to help ensure a personalized customer experience
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CONTINUOUS PARTNERSHIPS

Tools, Resources, Community

At Enertia Software we truly believe that the support of Enertia is the heart of our organization. Our support resources are centered on the ability to engage with our customers from the beginning & throughout the business process designs, to conversion requirements,  hands-on training needs & after implementation.

WHY ENERTIA?

As the only single-vendor solution, Enertia Software provides data seamless from the field to the financials offering a fully integrated, enterprise grade system that can be uniquely & individually tailored.

  • IMPROVED BUSINESS INTELLIGENCE  - Enertia provides a premium software solution that allows our customers to streamline data analysis, enhance workflow processes, & increase efficiencies for improved business intelligence.
  • EXCLUSIVE TO ENERGY - Enertia is designed specifically for the needs of the energy industry & provides unparalleled integrated functionality to vertically integrated upstream oil & gas companies.
  • THE RIGHT TECHNOLOGY - Enertia has successfully converted the data for multiple companies that were previously maintained on numerous legacy databases.  Our familiarity with the data structures & nuances that will affect the conversion provides a clear advantage to the implementation process.
  • FLEXIBILITY - Enertia delivers best-in-class development, implementation, & business consulting services to exploration and production operators of all sizes, from small to mid-cap & super independents.

Enertia is a singular, common software application solution alongside the most innovative, vigorous, & dynamic team.